Gift Cards


Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.


You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.


Your Gift Card will be valid for use for two years from the date of issue (or as otherwise extended by us), unless it is a Myer Returns Card, in which case clause 4.7 applies – see below. Any balance that remains on a Gift Card will not be available for use after the card’s expiry date.
To check the expiry date of your Gift Card, see in-store at the service desk, call 1300 304 990.

Re-issue of faulty or damaged Gift Cards

Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Coles Group, its agents or contractors or a participating retailer.

Destruction of Gift Card with no value

Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

Lost or stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

Checking your Gift Card balance and transaction history

You can check your card balance, expiry date and transaction history at any time in-store at the service desk, or by calling 1300 304 990 or visiting Check Your Balance. For balance enquiries by phone or online, you will be required to enter both the Card Number and Access PIN on your Gift Card prior to getting access to the card information.

Can I collect flybuys points when I purchase or use a Gift Card?

When you purchase a Gift Card, you will not collect flybuys points. However, flybuys points (and any applicable bonus points) can be collected on redemption of your Gift Card at participating retailers.

Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender, cash or discount. This includes Myer Returns Card.

Can I cancel my Gift Card?

No, you cannot cancel your Gift Card.

Exchanging items purchased with a Gift Card.

Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to the exchange and returns policy of each participating retailer.

Some participating retailers' exchange and returns policy may include the right to issue a Returns Card such as the Myer Returns' card instead of other tender, cash, Gift Cards or discount.

Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.