FAQ

When can I expect delivery?

Domestic deliveries are made Monday to Friday (public holidays excepted). If there is no one available to receive the parcel Australia Post will leave a card with pick up information. The parcel can then be picked up or (redelivered) during their normal opening hours.

How are shipping costs determined?

We use Australia Post for all deliveries around Australia. Our shipping costs are charged at a flat rate. Where possible we will wrap items together, however this isn’t always possible so you may receive multiple items and will be charged for shipping accordingly.

If you’d like to cut the cost of your cushion shipping down, you can order the covers only by simply applying the coupon code NOFILL to receive a discount on your cushion order ($10 per fill).

What happens if something is damaged or faulty?

We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priorities. For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase yourself and notify us of any damage as soon as possible; on return of damaged or faulty goods we will arrange a prompt replacement.

Why can’t you guarantee that no two items look the same?

All products are printed and manufactured in Melbourne. Attention to design and colour are our priority, however due to the handmade nature of these items, we can’t guarantee that every product will match every time.

Can I order cushion covers without fills?

You sure can! When you place your online order simply apply the coupon code NOFILL to receive a discount on your cushion order ($10 per fill).